Comprehensive Terms for Online Flower Delivery in Hatch End & Nearby Areas

Terms & Conditions – Flowers Hatch End E-Commerce

Introduction

Welcome to Flowers Hatch End. These Terms and Conditions ("Terms") govern your use of our e-commerce services and your purchase of flowers and related products through our website. Please read these Terms carefully before making an order. Placing an order constitutes your acceptance of these Terms. If you have questions about any part of these Terms, please contact us before placing your order.

These Terms apply to all customers across Hatch End and surrounding areas, reflecting specific needs relating to online flower delivery in this locality. Where the context permits, references to ‘you’ or ‘your’ mean the customer, and ‘we’, ‘us’, or ‘our’ refers to Flowers Hatch End.

Scope of Service

Flowers Hatch End provides an e-commerce platform for the sale and delivery of flowers and related products in Hatch End and its surrounding areas. By purchasing through our website, you confirm that you are over 18 years old and able to enter into legally binding contracts.

Our online flower delivery service is available to customers located in Hatch End and nearby areas as specified on our website. Delivery areas are subject to change at our discretion but will be clearly indicated before checkout.

The Order Process

To place an order for online flower delivery in Hatch End:

Browse through our collection and select desired products to add to your shopping cart.
After confirming your selections, proceed to checkout, providing accurate delivery and contact information.
Before order confirmation, review all order details, including recipient address and preferred delivery date, as changes cannot always be accommodated after order placement.
Upon completing the required information and confirming your agreement to these Terms, submit your order for processing.
You will receive an order confirmation on-screen, followed by an email acknowledging receipt of your order.
Your order constitutes an offer to purchase; acceptance occurs when we dispatch the product and send a further confirmation.

We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product information, or payment difficulties.

Product Availability and Substitution

Our selection of fresh flowers is subject to seasonal and market availability. Should any product be unavailable after you have placed your order, we reserve the right to substitute with a product of equal or greater value and quality, ensuring the arrangement maintains its intended style and character. We will make reasonable efforts to inform you of such substitutions in advance where possible.

Payment Terms

All prices are in GBP (£) and are inclusive of applicable VAT unless stated otherwise. Payment for orders must be made in full at the time of order placement through accepted payment methods, as detailed at checkout. We use reputable third-party payment processors; your payment details are not stored or retained by Flowers Hatch End.

By completing a purchase, you confirm that you have authority to use the chosen payment method. All transactions are subject to security checks, and any unapproved payments or discrepancies may result in order cancellation at our discretion.

Delivery Policy

We provide delivery services across Hatch End and surrounding areas as outlined on our website at the time of order. Delivery dates and time frames are selected during checkout; while we strive to deliver within your chosen slot, unforeseeable events may cause delays. No compensation will be provided for late deliveries due to circumstances beyond our control, including but not limited to adverse weather or traffic conditions.

It is your responsibility to ensure correct and complete delivery details. Failed deliveries due to incorrect addresses or recipient unavailability may incur additional charges for re-delivery. If instructed, the order may be left in a secure location; we accept no liability for lost or damaged products once delivered as per your instructions.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. We will use reasonable efforts to accommodate amendment or cancellation requests, subject to the stage of order processing and the nature of requested changes.

Orders for perishable goods (e.g., fresh flowers) may be amended or cancelled up to 24 hours before the scheduled delivery time. After this period, cancellations or significant amendments may not be possible, and you may remain liable for the full cost of your order. Non-perishable items may be subject to different cancellation terms, as detailed at purchase. Refunds, where applicable, will be processed promptly using the original payment method.

Returns and Refunds

Due to the perishable nature of flowers and related products, returns for unwanted items are not accepted unless they are faulty or not as described. If you receive items that are damaged, faulty, or incorrect, please notify us within 24 hours of delivery. We may require photographic evidence to process any replacement or refund.

Eligible refunds or replacements will be offered at our discretion and as required by your statutory rights. Refunds will be processed as soon as possible and shall be made only to the original payment card or account.

Customer Obligations

By placing an order with Flowers Hatch End, you agree:

To provide accurate, complete, and current information at all stages of the order process.
To ensure someone will be present at the delivery address to accept the order at the scheduled time, or to specify clear instructions for unattended deliveries.
To refrain from using our website or services for fraudulent or unlawful purposes.

Our Liability

We are committed to providing quality products and services for online flower delivery in Hatch End and surrounding areas. Our liability to you in connection with any order is strictly limited to the purchase price of that order, except as otherwise provided by law.

We shall not be liable for:

Any indirect, special, or consequential loss or damage arising from your order or use of our service.
Losses caused by incorrect or incomplete delivery information provided by you.
Products left in a secure location as per your request, which are subsequently lost, stolen, or damaged.
Delays or failures in performance resulting from circumstances outside our reasonable control, including but not limited to natural disasters, adverse weather, and transport disruption.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited by law.

Intellectual Property

All content on our website, including images, graphics, product descriptions, and branding, is the property of Flowers Hatch End or its licensors. Reproduction or commercial use of any content without our express permission is prohibited.

Data Protection and Privacy

Your privacy is important to us. All personal data collected during the order process is handled in accordance with UK data protection laws and our Privacy Policy, which is available on our website. We never sell or disclose your information to third parties except as necessary to deliver our services or as required by law.

Changes to Terms & Conditions

We reserve the right to amend these Terms at any time, with any changes taking effect immediately upon posting on our website. You are advised to review these Terms periodically to remain informed of any updates that may affect you.

Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed and construed in accordance with the laws of England and Wales.

You and Flowers Hatch End agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

General Provisions

If any part of these Terms is held to be invalid or unenforceable, the remainder will continue in effect.
Our failure to enforce any provision will not constitute a waiver of that or any other provision.
These Terms constitute the entire agreement between you and us in relation to your use of our e-commerce services and supersede any previous understandings or agreements.

Contact and Complaints

If you have any queries, feedback, or complaints relating to these Terms or any aspect of your order for online flower delivery in Hatch End, please get in touch using the methods outlined on our website’s contact page. We strive to resolve all feedback promptly and fairly.

Thank you for choosing Flowers Hatch End for your flower delivery needs. We look forward to serving customers across Hatch End and the surrounding areas.