Flowers Hatch End Returns, Refunds & Complaints
Our Commitment to Fresh Flowers in Hatch End
As your trusted local florist serving Hatch End homes and businesses, Flowers Hatch End is dedicated to delivering floral arrangements of the highest quality and freshness. Every bouquet leaves our shop with a freshness guarantee, carefully packed to arrive in pristine condition. Your satisfaction is central to our mission, and we promise to resolve any issues quickly and fairly.
Damaged-on-Arrival Policy
We take meticulous care to ensure each floral order arrives in perfect condition. However, in rare cases where flowers may become damaged, wilted, or otherwise compromised during delivery, our damaged-on-arrival policy gives you peace of mind. If your flowers arrive damaged, please notify us as soon as possible—ideally, within 24 hours of receipt. Retain the arrangement and its packaging so our team can verify the issue and offer an appropriate resolution.
Freshness Window Guarantee
Flowers Hatch End proudly upholds a fresh flowers guarantee for all arrangements delivered in the Hatch End area. Provided they are cared for as instructed, your flowers should remain vibrant and fresh for at least five days after delivery. If you follow our care guidelines yet notice significant wilting or loss of freshness within this window, contact us promptly so we can ensure your satisfaction with a suitable solution.
Refund & Replacement Options
Your happiness is our priority, and we offer flexible solutions if you experience an issue with your fresh flowers:
- Replacement: Where appropriate, we can arrange prompt delivery of a replacement bouquet to address any shortcomings or damaged arrangements.
- Refund: In situations where a replacement does not meet your needs, we may issue a full or partial refund, depending on the nature of the complaint and the circumstances of the delivery.
- Store Credit: If you prefer, we can offer store credit to use on future purchases with Flowers Hatch End, so you can enjoy our fresh flowers anytime.
We will always discuss your options and work towards a resolution that meets your needs. Please provide any photographic evidence requested by our team to support your claim and help us resolve your issue swiftly.
Complaints Procedure
At Flowers Hatch End, we strive for excellence in both product quality and customer service. Should you wish to lodge a complaint regarding your order, our team is ready to listen and help. To make a complaint, get in touch with us using your preferred method within 48 hours of delivery. Our complaints process is straightforward:
- We will acknowledge your complaint and request any relevant details or images to assist our investigation.
- Our team will assess the issue and respond within two working days with an explanation or a proposed solution based on our returns and refunds policies.
- Your satisfaction is paramount, and we will continue to work with you until we reach a fair and satisfactory outcome.
Why Choose Flowers Hatch End?
We are proud to be a trusted local florist, serving the Hatch End community with dedication and care. Whether you are ordering fresh flowers for your home, business, or a special occasion, you can count on our friendly team and fresh flower guarantee. Thank you for choosing Flowers Hatch End and supporting your local florist.
